Refund Policy

Valero London Return and Refund Policy

At Valero London, we are committed to providing all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully established to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are exempt from this guarantee.

No Refund for Sale Items
Items purchased during sales are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even in cases of incorrect sizing.

Return Shipping Costs
Customers are responsible for shipping costs on returns. Valero London does not reimburse return shipping costs and is not liable for costs incurred during the return process.

Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns are no longer accepted. Please adhere to this timeline to be eligible for a return.

Exchanges on Sale Products
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you choose the correct size before making a purchase.

100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process
To initiate a return, please send an email to info@valerolondon.com. Once your return is approved, you will receive detailed instructions to complete the return process.

Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please include this form with your return to ensure your request is handled correctly.

Conclusion
Valero London is dedicated to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@valerolondon.com