FAQ (Frequently Asked Questions)
Frequently Asked Questions (FAQ)
Welcome to the Valero London FAQ section! Here you’ll find answers to some of the most commonly asked questions about our products, shipping, returns, and more. If you still have questions, feel free to reach out to our customer service team.
1. How do I place an order?
Placing an order is simple! Browse our website and select the items you’d like to purchase. Once you've chosen your size and quantity, click “Add to Cart.” When you're ready, head to the checkout, fill in your details, and complete your payment. You’ll receive an email confirmation with your order details.
2. Where do you ship?
We currently ship exclusively within the United Kingdom. All orders come with free shipping, and delivery typically takes 4-8 business days. You will receive a tracking link once your order has been dispatched.
3. How long does it take to receive my order?
Once your order has been processed (typically within 1-3 business days), shipping within the UK takes approximately 4-8 business days. Please note that delivery times may vary during peak promotional periods or holidays.
4. Can I track my order?
Yes! Once your order has been dispatched, you will receive an email with a tracking link so you can monitor your shipment’s progress.
5. How do I return or exchange an item?
If you’re not completely satisfied with your purchase, you can return your item within 14 days of receiving it. To initiate a return, simply click here to register your return. Items must be unworn, unwashed, and in their original condition with tags attached. You are responsible for the return shipping costs.
6. How long does it take to process a return?
Once we receive your returned item, we will process your refund or exchange within 10 business days. You will receive an email confirmation once your return has been processed. Please allow up to 3 additional days for the refund to appear in your bank account.
7. What payment methods do you accept?
We accept a variety of payment methods, including Visa, MasterCard, American Express, PayPal, and Apple Pay. All payments are securely processed, and your information is protected.
8. How do I know what size to order?
To find your perfect size, we recommend referring to our detailed Size Guide [link to size guide], where you’ll find measurements for each product category. Make sure to measure yourself and compare the results with our size chart. If you’re unsure, feel free to contact us for personalized advice.
9. What should I do if I receive a damaged item?
We’re sorry to hear that your item arrived damaged! Please email us at info@valerolondon.com within 5 business days of receiving your order and include photos of the damage. Our customer service team will assist you in resolving the issue.
10. Can I cancel or change my order after placing it?
Unfortunately, once an order has been placed, we are unable to make changes or cancellations. We recommend carefully reviewing your order before completing your purchase. If you need to return an item, please refer to our Returns Policy for further instructions.
11. Do you offer gift cards?
Yes, we offer digital gift cards that can be used on any purchase from Valero London. Gift cards are available in various amounts and make the perfect present for any occasion. You can purchase them directly on our website.
12. How can I contact customer service?
If you have any further questions or need assistance, feel free to contact our customer service team at info@valerolondon.com. We aim to respond to all inquiries within 24-48 hours.
We hope this FAQ has been helpful! For any additional questions or concerns, don’t hesitate to reach out. We’re here to help make your shopping experience with Valero London as seamless as possible.